Frequently Asked Questions

Why do I need an account?

We sell wholesale to business accounts only.  You will need to open an account with us before you can order online or view any pricing information. Once your account application is approved then you will receive an email from us confirming your account.

If you had an online account on our previous site, you must register on this site for a new account.

How do I create and manage an account?

To create a new web account from the home page, click the "Register" link.  Fill out the form and click 'Create Account'.  It may take up to 2 business days for your account to be qualified and approved.  Once the web account is created, you can manage your ship to locations, view past online order history, and change your password.

If you already have an account with us then all you have to do is call our customer service department at 888.484.6872 and speak with one of our account specialist to request Web access.

How do I know my transaction is secure?

At USA Online.com, you can be assured that your personal and account information is secure. We will not sell or provide your information to any third party unless it is required to do so by law. Your transactions are fully encrypted and secure using 128bit encryption through our SSL site.

What are your ordering hours?

Once you have your web account set up, you can place online order using our website 24 hours a day, 7 days a week. Our office hours are from Monday through Friday from 8am to 5pm EST.  Orders are typically shipped within 2 Business days.

International Orders?

Yes we are able to do international shipping.  All our prices are OB Fayetteville, NC 28301.  All International orders must be prepaid with secured funds (wire transfer or bank certified check).  We ship to  locations within the continental United States and Puerto Rico.  We are able to speak English, Spanish, Persian, Hindi, Urdu, and Arabic.

Will I receive an order confirmation?

When we receive your online order, we will send you a return e-mail confirmation so you know that your order has been transmitted.

How do I contact USA Wholesale & Distribution Corporation?

You can contact us through many methods. You can either e-mail, fax or call us with any questions or comments you may have regarding our site or company. Please to go the contact page for more information.

Are there discounts on Large Quantity Orders?

Yes we are able to discount for large volume purchases.  If you are interested in purchasing pallet or truckload quantities of  items and wish to inquire about discounts, please email [email protected]. We urge you to talk with our sales staff to help you with any questions you may have.

Who pays the freight?

All prices are FOB Fayetteville, NC 28301.  The customer is responsible for all freight charges.  We do have free freight programs for various regions in the USA(only for contiguous 48 states) for eligble orders , please contact your account manager for details

Do you have a minimum order?

All orders whether big or small are welcome, but to qualify for free shipping or other incentives the order must be a minimum of 500.00 USD 

Why do you require a Resale Tax ID?

All accounts are required to provide a copy of their Resale Tax ID. We do not sell directly to consumers, and we do not collect any taxes on those products you purchase. It is company policy to have a Resale Tax ID form/copy on file for every customer.

What payment options do you accept?

We accept Visa and Master Card, ACH Debit, Checks, Cash, Bank Wire and Certified Checks and Money Orders. Checks, whether Certified or not, as well as Money Orders and ACH Debits must clear before your account is credited and product can be shipped or picked-up.

***DISCLAIMER:***

We reserve the right to limit quantities and correct printing errors. Prices may change without notice, products sold only for resale. None sold to minors. Some items not always as pictured.